Products
The Mind family is the applied surface of our research programmes. Each product operates inside an institution's own policy, permissions and review structure.
16 products across 4 regulated verticals. Maturity varies by product and institution.
Decision systems, compliance and operations inside a regulated bank.
Credit intelligence
Explainable credit decisions that learn from portfolio outcomes.
Behavioural scoring, dynamic limits and credit operations connected end to end, with each decision traceable to the evidence, model version and policy that produced it.
Collections orchestration
A decision layer for who to contact, when and on which channel.
Collections sequencing that weighs recovery against regulatory limits and customer circumstance, reducing contact volume while keeping every action reviewable.
Compliance and AML
Investigation capacity that is not bound to analyst headcount.
Suspicious-activity review that assembles the evidence chain and prepares filings for human decision, so compliance throughput scales without diluting accountability.
Banking operations
Back-office work made measurable rather than invisible.
Reconciliation, exception handling, document processing and internal reporting run as monitored workflows, exposing the cost and failure modes of manual operations.
Distribution, underwriting and claims as connected decision surfaces.
Distribution and sales
Quote, follow-up and renewal orchestration beside every agent.
Quote gathering and comparison, timely follow-up and cross-sell sequencing across voice, messaging and web, carrying a request from first contact through to policy.
Risk and pricing
An underwriting file assembled from unstructured evidence.
Declarations, appraisal reports, photographs and history are read into a structured risk file, and the underwriter receives the reasoning alongside the recommendation.
Claims operations
First notice to payment, with triage made explicit.
Structured intake, missing-document follow-up, damage assessment and adjuster routing, with severity and handling time observable at each step.
Policy servicing
Continuity across the policy lifecycle.
Endorsements, collections, renewal reminders and customer notifications handled as a continuous service layer rather than isolated events.
Reporting, market intelligence and surveillance under capital-markets rules.
Regulatory reporting
Filings traceable to their source figures.
Recurring submissions assembled directly from source systems and cross-checked against prior filings, so compliance officers review and approve rather than transcribe.
Market intelligence
Events mapped against the holdings they actually affect.
Continuous monitoring of markets, news flow and disclosures, resolved into short briefings sent only when an event is material to a specific position.
Investor services
Information always; advice only from a licensed advisor.
Portfolio, order and account questions answered directly, with explicit escalation to a licensed advisor wherever judgement or regulated advice is required.
Trade surveillance
Market-abuse review with fewer false alarms.
Trading activity examined for abuse patterns, with contextual case files routed to the compliance desk and false-positive rates treated as a measured outcome.
Commerce and merchant operations where financial decisions meet the customer.
Personalised commerce
Recommendation and financing at the point of decision.
Ecosystem-wide signals inform recommendations and the financing offer presented at checkout, with the conversation continuing after the transaction.
Customer care
Front-line support that holds its tone under peak volume.
Routine requests resolved directly and complex ones escalated with full context, so seasonal volume does not degrade response quality.
Order operations
Returns, exchanges and delivery issues closed in one conversation.
Post-purchase operations resolved end to end, connecting the storefront promise to the operational systems that have to honour it.
Merchant operations
Settlement, terminals and onboarding, resolved continuously.
Settlement questions, terminal diagnostics and onboarding for merchant networks handled around the clock, with uptime and resolution time observable.
Capability coverage
Institutions usually arrive with a capability in mind rather than a product. Each capability below maps to the products that deliver it.
Contextual, reviewable assessment across application, limit and portfolio decisions.
Customer understanding that responds to changing financial behaviour, with limits held under institutional policy.
Anomalous activity and changing risk surfaced for timely human investigation.
Assistants and agents that act within explicit permissions, escalation and accountability.
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